Digital Frontiers Research Lab
- Strategic advisory
- Co-creating solutions
- Communicating insights
Strategic advisory
We provide strategic advisory that guide end users from vision to execution.
Exemplar Case
Commissioned by Campbelltown City Council and supported by the UNSW Centre for Social Impact,the strategic insight directly inform the redesign of Council’s online services, ensuring they are inclusive, accessible, and effective for all residents.
We delivered a strategic recommendations package built on an evidence-based framework and an actionable roadmap. This included recommendations aggregated four core areas of increase user confidence, enhance council website relevance, confusion reduction and aligning stakeholder interests.
Output
Testimonials
"Thank you for the update and I am thrilled the project has come to fruition and been a success. It’s wonderful to be able to partner with organisations to deliver tangible community benefit. Well done to you and the team."
– Ex-Director City Governance
“I am glad to learn that it has had a much greater impact for so many.
Let’s look to continue pursuing similar collaborations in future."
– Campbelltown City Councillor
Co-creating solutions
We co-create solution, from mockups and wireframes with the client to implementation of the final solution.
Exemplar Case
In partnership with Singapore’s SHINESeniors initiative, we worked closely with older residents and first responders to design a system that promotes safety, dignity, and independence for seniors living alone.
We conducted detailed requirement-gathering sessions to understand user needs, developed wireframes and interactive prototypes to validate the design, and co-implemented a respectful, sensor-based home monitoring solution across 80 households. The system quietly tracks daily activity patterns and automatically sends alerts when irregularities occur, enhancing community care and response effectiveness.
Output
Communicating insights
We communicate insights by distributing work through formats tailored for a diversity of audiences.
Exemplar Case
In collaboration with UNDP Mongolia, we supported a multi-stakeholder dialogue on women’s role in the clean energy transition. Our work drew on field research in Ulaanbaatar’s ger districts and community beneficiary perspectives. It addressed the gendered impacts of coal use and women’s exclusion from energy decision-making.
We co-convened conferences, led requirement-setting for key messages, and produced white papers, conference presentations, and peer-reviewed articles. We drafted clear reports grounded in credible data and storytelling to reach policymakers, practitioners, and the public.
Output:
Our people
- Founders
- Support and Admin
- Research Leads
- PhD / Masters Students
Industry partners
- AspireWorks Holdings Sdn Bhd, Malaysia
- United Nations Development Programme (UNDP) Accelerator Lab, Mongolia
- Campbelltown City Council, NSW Australia
- Iskul Sama DiLaut Omadal, Malaysia
