Emergency & after-hours services
We're available to help whenever you need it
On-campus support services
Campus emergencies
If you need emergency support on campus, UNSW Protective Services is available 24/7 at Gate 2 on High Street. Reach out through either options:
First aid on campus
If you require non-urgent First Aid assistance and cannot make it to the University Health Service, contact UNSW Protective Services non-emergency line on (02) 9385 6000.
Remember: You should only attend a hospital's emergency department if you are seriously injured, seriously unwell or have a life-threatening medical emergency.
As a UNSW student, you are also covered by insurance for injuries or accidents incurred during UNSW activity. Make a report below.
Mental health & domestic violence support
Call us
The UNSW Mental Health Service is available 24 hours, 7 days a week.
Send a text message
5pm-9am weekdays, 24/7 on weekends/public holidays/campus shutdown.
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- Lifeline: Call 13 11 14 or visit the Lifeline Live Chat (24/7)
- 13YARN: To chat to mob, contact 13 92 76 (24/7)
- Mental Health Line: Call 1800 011 511 (24/7)
- Gendered Violence Support (1800RESPECT): Call 1800 737 732 (24/7)
- Overseas support - Medibank’s 24/7 Health and Support Line: Call +61 (2) 8905 0307
Off-campus support services
Police Assistance Line
For any non-urgent matters or incidents, contact the Police for help.
Looking for other support services?
We have a comprehensive range of services available during business hours to help you throughout your academic journey.